DO NOT order from Pendergast. (Goggles redux)
Ok, basically the people at Pendergast are a bunch of
To recap - I ordered the Dr. Horrible goggles from Pendergast, as the picture on their website is identical to the ones used in Dr. Horrible. They were $15, plus $16 shipping. Which is outrageous, but I figured if I were getting the exact ones, that was fine.
What I received in no way resembles Dr. Horrible, or the picture on their website. They are a completely different shape and color, and possibly not even made of the same material. You can see in my icon, how what the goggles are mounted on curves up in the middle. And is silver. These are a floppy green plastic and don't have the same dimensions. They are also apparently the exact same ones you can get on ebay for $5, including shipping. And the box was so light there's no way it cost them $16.
I wrote them with a picture of my goggles and the picture from their website, saying that the item I got doesn't look like the item they described on their website, and what can they do to correct this, that I wasn't happy.
My original post is here:
They wrote back tersely saying "Maggie, Send them back. Thanks, Dave." That was all.
So I wrote back saying "I would very much like to send them back. I would like a return shipping label, and I would request that my refund include the cost of shipping. The item was not as described on your website. I ordered them based on the photo you had there. I feel they were misrepresented."
Because seriously, am I supposed to spend $5 to send them back? In addition to losing the $16 on shipping? For an item not as described?
So this was the reply I got back:
"The item is exactly as described on the web site. The fact that is does not match your costume is not our responsibility."
Wow - really? It is not exactly as described on the website - not even close. I know they aren't a costume place, but really?
I told them as much - and this was their last email:
"The picture is not the description. The "description" is the written words next to the item. The item is a the newest Fibre Metal VG800-H5 welding goggle Features: - shade 5 flip up 50mm welding lens. The freight you were charged is the freight you were quoted at the time you placed your order. This is the minimum freight charge for orders up to $100. We can not special order in $15.55 goggles and ship them to you for any less. Like I wrote previously, return the goggles and your money will be refunded. Good bye."
I don't know why they have a picture then - how else am I supposed to know what kind of goggles I am getting??
I guess I will be talking to my credit card company and the BBB. I'm really annoyed at their snippy attitude. I know they aren't a costume company - but when you have a picture on your website and what you send out looks nothing like it - that seems like a problem, and not something that's my own fault. I never would have thought to ask them if the item I'm ordering will actually look like the picture of what I'm ordering. I've never had a website completely misrepresent something like that before.
The folks at Morton seem overjoyed (based on their post at DoctorHorrible.net) that people want to buy stuff from them for their costumes. Has anyone verified if they have the right goggles? Plus they have a $50 minimum, which is why I didn't initially order from them. I guess I'll have to find a group order or forget about it.
Edit 1: petranef posted a comment in my last post that Pendergast sent them this:
“Please spread the word. We are not in the costume business. We are a industrial supply company with thousands of items. We did not want these small orders and were shipping them because many of you have called and begged for them. Manufacturers are constantly upgrading and changing frame colors. This would not matter to a welder. These are not sunglasses they are for welding and you can hardly see through them. I will cancel your order. Again please spread the word that we are not interested in selling these as a costume.”
Maybe they should consider a minimum purchase amount if they aren't interested in selling single items. And it's more than a frame color - they were totally different in appearance. Seriously, in all my years in costuming, I've never gotten such a negative reaction from a seller. Or had an item so misrepresented. Again, I get they are not a costume store, but really.
Edit 2: I said that they may want to take their picture down then, as it doesn't resemble the product they are selling. This was their response. I'm just floored.
Again, we are an industrial supplier. I have sold 25,000 pair of those goggles to industrial users this year alone with out one complaint. I have had to take it down until this Dr. Horrible thing goes away, but in the meantime this strange Dr. Horrible thing is going to make us loose sales to real customers on this item. Please don't go away mad, just go away. Thank you
Edit 3: If they didn't want us ordering them, then why on earth did they post in the doctorhorrible.net forum, telling people that we could order from them?! It was a "Dave" who posted on the forum, and a "Dave who dealt with my emails."